Refund policy
Made-to-order means most returns aren't accepted
Because every item is printed specifically for you, we're unable to accept returns or exchanges for buyer's remorse — things like ordering the wrong size, or simply changing your mind. Please use the size guide on each product's last image before ordering.
We'll always make it right if something's wrong
You're fully covered if your order arrives defective, damaged, or incorrect. If any of these happen:
- Email bearlyafraid@gmail.com within [7 days] of delivery
- Include your order number and clear photos of the issue
- We'll send a free replacement or a full refund — your choice
EU & UK customers — 14-day cooling-off
If you're ordering from the EU or UK, you have a statutory right to withdraw from your purchase within 14 days of receiving it. Note that custom/personalized made-to-order goods can be exempt in some cases; we honor valid withdrawal requests in line with your local consumer law. Contact us at bearlyafraid@gmail.com to start a withdrawal.
Order changes & cancellations
Need to change or cancel? Email us as soon as possible. We can usually cancel or edit an order within 12 hours of purchase, before production begins. Once an item enters production, it can't be changed.
Not eligible for refund/return
- Buyer's-remorse returns (wrong size chosen, changed mind)
- Packages refused at delivery or unclaimed at customs
- Issues caused by incorrect shipping info provided at checkout
Lost in transit
If tracking shows your order is lost or stuck, email us — we'll work with the carrier and our partner to sort out a replacement or refund.
Refunds
Approved refunds are issued to your original payment method. It can take a few business days for your bank to post it.